jai9 Privacy Policy — Your Information Is Our Responsibility

Introduction and Purpose of the Privacy Policy

jai9 ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We give the highest priority to protecting the personal information of our users. This privacy policy ("policy") applies to all individuals ("you" or "user") who use the jai9 website and related services.

This policy describes what types of information jai9 collects, why it is collected, how it is used, when it may be shared with third parties, and what measures we take to protect your information. By using jai9's services, you are considered to have agreed to the terms of this privacy policy.

Our platform operates exclusively for users aged 21 and above. We do not knowingly collect information from any minor.

What Information We Collect

jai9 may collect the following types of information:

2.1 Information Provided Directly (Registration and Account Management)

• Full name and date of birth
• Valid email address
• Preferred username and password (stored in encrypted form)
• Residential address
• National ID or passport number (for identity verification purposes)
• Financial transaction details, such as the last digits of your bKash, Nagad, Rocket, or Upay account number

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version, and operating system
• Cookies and session data
• Your gaming activity and login schedule on the platform
• Analytics data related to page visit patterns and duration

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect relevant information about you from approved third-party services. This information is used only for the stated purposes.

Purpose of Information Use

jai9 uses collected information for the following purposes:

• Ensuring account registration, verification, and secure login processes
• Managing deposit and withdrawal transactions
• Verifying user identity and taking appropriate measures to prevent money laundering
• Providing customer support and resolving complaints
• Improving platform functionality and introducing new services
• Sending notifications about promotional offers and bonuses (subject to your consent)
• Enforcing responsible gaming policies and ensuring user protection
• Complying with applicable legal obligations
• Preventing fraud, hacking, and unauthorized access

Information Sharing and Disclosure

jai9 never sells your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for the purposes of payment processing (bKash, Nagad, Rocket, Upay), identity verification, software technology, and customer service. All such partners are contractually bound to comply with our privacy standards.

4.2 Disclosure for Legal Requirements

We may be required to disclose your information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we will disclose only the information that is legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer of jai9's business, user information may form part of the transferred assets. In such circumstances, we will notify users in advance.

Cookie Policy and Tracking Technologies

The jai9 website uses cookies and similar tracking technologies to operate effectively. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferred language and settings.
• Analytics Cookies: Used to analyse and improve website performance.

You can disable cookies by changing your browser settings. However, this may limit some features of the platform.

Data Protection Measures

jai9 has adopted the most advanced technical and organisational measures to protect your personal information:

• SSL Encryption: Every data transmission is protected by SSL/TLS encryption, so that no third party can intercept your information.
• Secure Password Storage: Passwords are never stored directly — only encrypted hashes are kept.
• Two-Factor Authentication: Two-factor authentication is provided for additional security.
• Regular Security Audits: Regular cybersecurity audits are conducted.
• Access Control: Only authorised staff have access to the information they need.
• Data Backup: Regular secure backups are taken to protect against potential data loss.

However, no one can guarantee complete security during the process of transmitting information over the internet. While we provide maximum protection, we advise you to keep your account password confidential and avoid logging in from unfamiliar devices.

Data Retention Period

jai9 retains your personal information for as long as your account is active or as necessary to provide services. Even after an account is closed, information may be retained for a limited period for the following reasons:

• Fulfilling legal or regulatory requirements
• Resolving ongoing or potential legal disputes
• Retaining financial transaction records for a specified period
• Historical data analysis related to fraud prevention and security

After the stated purposes have been fulfilled, we delete or anonymise your information using secure methods.

Your Rights

As a jai9 user, you have the following rights regarding your personal information:

8.1 Right to Review Information

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected or updated.

8.3 Right to Deletion

Where it does not conflict with legal obligations, you may request that your personal information be deleted. However, this may not always be possible in the case of ongoing financial transactions or disputes.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing communications and to withdraw your consent at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at: [email protected]. We will verify your request and respond within a reasonable time.

International Data Transfers

jai9 is primarily a Bangladesh-focused platform. However, some of our technical infrastructure may operate on international servers. In such cases, we ensure that the standard of data protection is not reduced in any way.

Limited operational data may be shared with third-party game providers (such as Pragmatic Play, Spribe, JILI, PG Soft) for the purposes of delivering effective services. All such providers comply with international data protection standards.

Protection of Minors

jai9's services are strictly for users aged 21 and above. We do not knowingly collect personal information from any minor. If we become aware that a user is under the age of 21, we will immediately close that account and delete the collected information.

If you believe that a minor has registered on our platform, please notify us at [email protected].

Third-Party Links and Services

The jai9 platform does not contain any links to third-party websites. However, our game lobby uses software from various game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. These providers follow their own privacy policies and are themselves responsible for their data management.

Policy Changes and Updates

jai9 reserves the right to modify or update this privacy policy from time to time. If any significant changes are made, we will:

• Display the new effective date at the top of this page
• Send a notification to your registered email
• May display a brief notice when you log in to the platform

Continued use of the platform after any changes will be considered as your agreement to the revised policy. We therefore encourage you to review this page regularly.

Responsible Gaming and Information

We are committed to responsible gaming. Information about your gaming activity is used solely for your protection — such as identifying excessive gaming patterns and providing support when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

Consent to Communications

At the time of registration, you consent to receiving the following types of communications from jai9:

• Account verification and security notifications (these are mandatory and cannot be turned off)
• Transaction confirmation messages
• Promotional offers and bonus information (you may opt out of these at any time)
• Notifications about important platform updates and policy changes

To stop promotional communications, email [email protected] or go to your account settings.